Observe the sequence
Who does what, using which information? What happens when the case is not standard? We start with a real workflow and a representative sample, without asking for passwords.

Explicit decisions, trials against a real scenario and handover considered from the start.
Who does what, using which information? What happens when the case is not standard? We start with a real workflow and a representative sample, without asking for passwords.
We distinguish essential, desirable and later work. The quote sets out deliverables, exclusions, the total payable, responsibilities and the schedule before agreement.
A first journey becomes visible. We test it against agreed cases, record differences and prepare priority corrections. Test data are anonymised or fictional.
Handover follows the accepted scope: authorised access, agreed code and documentation, known limits and operating notes. Changes, hosting and ongoing support are specified separately.
Tell us what slows down your day. Together we can define the first useful scope.
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